How can we help?
Email support@nexlevel.com.br. Include the app version, whether you use iOS, iPadOS, or watchOS, and a short description. Please do not attach confidential brand manuals or unreleased creative files.
Local review, private explanations, and exports
The deterministic review and final decision remain on device. From a finding's evidence workspace, Explain approved evidence lets you select the exact text excerpts sent for an optional grounded response; raw creative files and full reports remain local. If the protected service or finite allowance is unavailable, local review continues normally. Pro users can prepare native PDF and JSON evidence reports from the share control. These derivative files use complete file protection and are removed from MotifGuard’s temporary directory after the share sheet closes or on the next launch.
Purchases and subscriptions
Open MotifGuard Settings to restore purchases or manage access. Subscription cancellation, billing, refunds, and trial eligibility are controlled by Apple. You can also manage subscriptions in your Apple Account. If access does not refresh after a purchase, use Restore Purchases, then email support with the app version and the exact on-screen message.
Review results
MotifGuard highlights potential brand exceptions and links them to supporting evidence. Results are decision support—not legal advice, accessibility certification, or a guarantee of compliance. A qualified human should approve final creative work.
Privacy and security
Raw creative files and full manuals remain on device. Do not email those files to support unless a NexLevel support representative provides a specifically authorized secure process. Read the Privacy Policy for details.
Accessibility
MotifGuard supports Dynamic Type, VoiceOver labels, high-contrast semantic status cues, and Reduce Motion. If you encounter a barrier, tell us which screen and assistive setting you were using so we can prioritize the fix.
Response information
Support is provided in English and Portuguese. We aim to acknowledge complete support requests within two business days. Never send passwords, payment-card details, App Store credentials, or one-time security codes.