Support

Frequently asked questions

How do extra job slots work in version 1.1?

Free includes three active jobs. At Create job when capacity is full, you may choose a video. Complete it to add one permanent extra active job slot on this device. Ad availability and an internet connection are required. Closing a completed job frees capacity offline while retaining its history. No banners or automatic ads interrupt your work. The current 1.0 release does not contain this feature.

Does a video unlock Pro?

No. A video adds one active job slot only. Pro labor tools, timers and exports remain separate. Earned slots do not expire and are reused when jobs are closed or deleted. Delete all local data removes earned slots; Restore Purchases restores eligible Apple purchases, not local ad rewards.

What if a video is unavailable or closes early?

Your existing jobs are unchanged. A slot is awarded only on completed viewing. Try later, close a completed job, or explore Pro. If saving an earned slot fails, keep the sheet open and use Retry saving earned slot without watching another video.

How do I change advertising privacy choices?

Open Settings → Advertising privacy choices for available regional consent and US opt-out choices. Optional videos use non-personalized requests. Your job content is never sent to the ad SDK.

Where is my data stored?

Jobs, costs, labor, estimates, and receipt files stay in the app's private storage on your device. No account is required.

How do I restore JobMargin Pro?

Open Settings in JobMargin Pocket and choose Restore Purchases, or use Restore Purchases on the Pro plans screen. Use the Apple Account that originally subscribed or purchased Lifetime.

How do I cancel?

For Monthly or Annual, open the iOS/iPadOS Settings app, tap your Apple Account, choose Subscriptions, select JobMargin Pocket, and follow Apple's options. Deleting the app does not cancel a subscription. Lifetime is a one-time purchase and does not need to be canceled.

What are the plans?

The U.S. launch price is $3.99 per month or $24.99 per year, each with a 7-day trial for eligible customers, or $49.99 once for Lifetime. The App Store purchase sheet displays your localized price and eligibility before confirmation.

How do I delete data?

Delete a cost or job in its detail screen, or open Settings and choose Delete all local data. Attached local receipt files are deleted with their records. This cannot be undone.

Can Nexlevel recover deleted data?

No. Nexlevel does not have a cloud copy of your job records.

Why is effective hourly return different from my labor rate?

Your labor rate assigns a value to time. Effective hourly return is true profit divided by logged labor time, so every direct cost affects it.

Is this accounting or tax software?

No. Reports are management estimates for quoting decisions. Consult a qualified professional for accounting, tax, legal, or financial advice.