QUENCHPOP SUPPORT

Let’s smooth the splash.

Support for QuenchPop

Reminders are not appearing

Open QuenchPop → Schedule and check the permission message. If notifications are off, use the button there to open iOS Settings. Confirm notifications are allowed and that Focus settings are not silencing the reminder. Reminder times stay saved even when permission is denied.

A Watch log is still syncing

Keep QuenchPop installed on both devices and open the iPhone app when convenient. The Watch keeps unsent quick logs in a durable queue and retries them. An acknowledged action is removed only after the iPhone saves it.

Restore QuenchPop Pro

Open Settings → Unlock QuenchPop Pro → Restore purchases. Use the same Apple Account that completed the purchase. If a transaction is pending, Apple may still be processing approval.

Delete or export logs

Open Settings → Your data. Pro users can prepare a CSV export and share it using the system sheet. “Delete all water logs” removes the saved local log after confirmation.

Optional Lagoon appearance

In Settings → Appearance, you can choose an optional rewarded video to use Lagoon until midnight on this device. Only a completed video grants access. Closing a video early, no available ad, a timeout or a consent error grants nothing. Logging and included reminders stay available. Saved access works offline until its original expiry; after expiry, Free users return to Prismatic. Pro keeps its existing scenes and tools.

Ad privacy choices are in Settings and on the optional-video sheet. If no form is needed in your region, the app explains that. New rewards require internet and ad availability; Google’s review of a newly linked app may temporarily limit serving.

Contact

Email contato@nexlevel.com.br. Please include the device type, iOS/watchOS version, and a short description. Do not include sensitive medical information.