Support
For help with PayoutVerity, email us with your device model, iOS version, and a short description. Do not include confidential employer statements or customer information.
Email support
How do I restore PayoutVerity Pro?
Open Settings, choose Explore Pro, then tap Restore purchases. Make sure the device is signed in to the Apple Account that originally subscribed.
How do I manage or cancel a subscription?
Open iOS Settings, tap your name, choose Subscriptions, then select PayoutVerity. Apple manages billing, renewals, cancellations, and refunds.
Where are my commission records stored?
Your records and imported attachments stay locally on your device. PayoutVerity does not require an account and does not provide cloud sync.
How do I remove my data?
In PayoutVerity, open Settings and choose Delete all local data. You can also delete the app from the device. Deletion cannot be undone unless you separately preserved an export.
What does an optional video provide in version 1.1?
From a reconciliation evidence pack, choose Calculation appendix. It preserves the saved commission steps, plan version, expected payment, statement payment and variance in one frozen PDF. Existing summary CSV and PDF exports remain free and usable offline. Pro provides the appendix directly; otherwise, completing one optional video prepares that exact appendix on this device. Canceling a video does not grant access. No video loads until you explicitly choose Watch video.
Why is a video unavailable?
Videos require an internet connection, available advertising inventory and any required consent. Retry later or use the existing free exports. You can review advertising choices in Settings. Once earned and saved, the same frozen appendix can be shared again offline. Clearing appendix access removes only cached appendices and their local receipts; it does not delete commission records.
How do I report an advertisement?
Use Report an advertisement on the appendix page, or email support. Include a brief description and approximate time. Do not send confidential financial records, attachments or customer details.
Why might my employer’s payment differ?
PayoutVerity applies the plan rules and inputs you enter. Employer plan documents and statements control actual payment. The app does not provide legal, tax, payroll, or compensation-plan advice.