Restore VeraDue Pro
Open Settings → VeraDue Pro → Restore Purchases while signed in to the Apple Account that purchased the subscription. You will never be charged for restoring.
VERADUE SUPPORT
How can we help?
VeraDue supports iPhone and iPad on iOS or iPadOS 18 and later. Email us and include the app version, device model, and steps that reproduce the issue—never send sensitive credential numbers or evidence files.
Manage or cancel
Open the iOS Settings app → your name → Subscriptions → VeraDue. Apple manages billing, renewals, cancellation, and refund requests.
Reminders are not arriving
Check iOS Settings → Notifications → VeraDue. Then open the credential and schedule its reminder ladder again. Expired or already-passed reminder dates are not scheduled.
Export or delete data
Use VeraDue Settings → Export my data for a dated PDF or CSV. Use Settings → Delete all local data to remove people, credentials, requirements, history, and imported evidence files from the device.
Evidence import failed
Try a smaller readable PDF, image, or text file. If the original cannot be copied, choose metadata-only evidence so the record remains useful without an attachment.
Status questions
Ready, Expiring, Expired, and Missing are calculated from the dates you enter. VeraDue does not validate an issuer’s records or provide legal advice.
Contact
Email [email protected]. We aim to respond within two business days. Review our privacy policy and terms of use.